Answer calls using desktop phone
Voicemail accessed through email and desktop phone
Call settings managed through phone menu and IT
Record voicemail greeting through phone menu
Each staff member has a unique number
Answer calls using PC audio devices (headset/microphone)
Voicemail accessed through email and Teams
Call settings managed through Teams
Record voicemail greeting through Teams
1. Extension numbers are going away
Extension numbers are obsolete with our new Teams call system. Your extension will be replaced with a unique phone number, i.e. 715-234-xxxx
2. Call someone within the Northwood Tech organization
If the person you want to reach is in your contacts list, go to Calls , Click Contacts, find the person you want to call, and then click Call
3. Dial a phone number to outside of Northwood Tech organization from Teams
To dial a number from Teams, go to Calls , and then enter the number of the person you want to reach by using the dial pad. Then click Call
4. Answer a call in Teams
When someone calls you, you'll get a notification that lets you accept or decline the call.
5. Call someone you called before
If you've called people before (or if they've called you), they'll be in your call history. In History, hover your cursor over the person's name, then click Call.
6. Access your voicemail through Teams
You can also access your voicemail and call people from that list. In Voicemail, click on the message. To the right, a details pane will appear where you can read or listen to the message. You can click the audio call icon to call the person back, or hover your cursor over the message, then click Call.
7. Add someone to a call in Teams
To add someone new to a group call, select Show participants in your call controls, then type their name or phone number in the search box.