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Microsoft Teams: Phones: Basics


Microsoft Teams: Phones




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Basics About Phone Calls through Microsoft Teams

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Your desktop phone will be replaced with using Teams on your computer for making phone calls.  Though the technology is changing, you will still have all of the same functions.  The chart below highlights a few of the changes and the steps below will walk you through the basics of using Teams for calls.


Desk Phone

Phone Extension

Answer calls using desktop phone

Voicemail accessed through email and desktop phone

Call settings managed through phone menu and IT

Record voicemail greeting through phone menu

Microsoft Teams

Each staff member has a unique number

Answer calls using PC audio devices (headset/microphone)

Voicemail accessed through email and Teams

Call settings managed through Teams

Record voicemail greeting through Teams


Calls Through Teams

1.  Extension numbers are going away

Extension numbers are obsolete with our new Teams call system.  Your extension will be replaced with a unique phone number, i.e. 715-234-xxxx

2.  Call someone within the Northwood Tech organization

If the person you want to reach is in your contacts list, go to Calls phone icon, Click Contacts, find the person you want to call, and then click Call phone icon

Contacts in Teams Calls

3. Dial a phone number to outside of Northwood Tech organization from Teams

To dial a number from Teams, go to Calls phone icon, and then enter the number of the person you want to reach by using the dial pad.  Then click Call phone icon

External Call Using Dialpad

4.  Answer a call in Teams

When someone calls you, you'll get a notification that lets you accept or decline the call.

  • Click Accept with audio phone icon to answer with audio-only
  • Click Accept with video video icon to accept the call and enable video as well (Teams calls only)
  • Click Decline call decline icon to decline the call and go on with your day

Answering a call in Teams

5. Call someone you called before

If you've called people before (or if they've called you), they'll be in your call history.  In History, hover your cursor over the person's name, then click Call.

Call history in Teams

6.  Access your voicemail through Teams

You can also access your voicemail and call people from that list. In Voicemail, click on the message. To the right, a details pane will appear where you can read or listen to the message. You can click the audio call icon to call the person back, or hover your cursor over the message, then click Call.

Listen to Voicemail in Teams

7.  Add someone to a call in Teams

To add someone new to a group call, select Show participants participants icon in your call controls, then type their name or phone number in the search box.