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Microsoft Teams: Chat, Meetings, Calls: Manage Call Settings


Microsoft Teams

Manage Call Settings

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To change your settings, click on your profile picture at the top of Microsoft Teams, then Settings

settings window

1.  Add or remove delegates

To manage who can make and receive calls on your behalf, select your profile picture at the top of Teams, then Settings > General

Find the Delegation section and choose Manage delegates.  There you can see who you're a delegate for, and add or remove your own delegates.

When you add someone as a delegate, you'll see some permission settings.  If you want, you can enable your delegates to make and receive calls on your behalf, as well as let them change your call and delegate settings.

settings window

2.  Set your call answering rules

Choose how you want Teams to handle your incoming calls in the section for Call answering rules.

Select Forward my calls if that's what you want to do.  If you want simultaneous ring, click Calls ring me and select others under Also ring.

Choose what to do with calls that go unanswered under If unanswered.

settings window

3.  Adjust your voicemail settings

To change your voicemail settings, click your profile picture, then Settings > Calls.  In the voicemail section, click Configure voicemail. That's where you'll find all your voicemail settings.

To record a new voicemail greeting, select Record a greeting and follow the instructions to record your message.

microsoft teams settings window

4.  Call answer rules

To change how calls are handled once they reach your voicemail, go to Call answer rules. By default, Teams will play your voicemail greeting and allow the caller to record a message.  You have some other options, though:

  • Let the caller record a message
  • Let the caller record a message or be transferred to someone else
  • End the call without playing your greeting
  • Play your greeting and end the call
  • Transfer the call to someone else

If you choose an option that includes transferring the call, set the name or number where you want your calls to go under Where should they be transferred?

settings window

5.  Text-to-Speech voicemail greeting

To use a text-to-speech voicemail greeting, type one in Your custom greeting under Text-to-speech customized greeting.  Note: If you've recorded a greeting, it'll override the text-to-speech option.

settings window

6.  Out of office voicemail greeting

Type your out of office greeting in Your custom out of office greeting under Text-to-speech customized greeting, then choose when you'd like it to play under Out of office greeting.

settings window

7.  Choose ringtones

Set your preferred ringtones by clicking on your profile picture at the top of the app and then choosing Settings . Calls.

There, under Ringtones, you can choose separate ringtones for your normal calls, forwarded calls, and delegated calls so you're able to tell them apart.

settings window

8.  Turn on text telephone

If you have a TTY device connected, you can enable using this device by click on your profile picture at the top of the app and then choosing Setings > Calls.

There, under Accessibility you can enable TTY mode.

settings window

9.  Manage blocked numbers

To view and manage the numbers you've blocked, click on your profile picture and go to Settings > Privacy.

Select Edit blocked contacts under Blocked contacts to see any numbers you've blocked and remove them from the list.

To block anonymous calls, select Block calls with no caller ID.

settings window